Patient Rights & Responsibilities

Your rights

• To be treated with dignity and respect, and to receive care without discrimination.
• To be told, in plain language, what care is planned, who will provide it, and what to expect.
• To take part in decisions about your care, and to refuse treatment after being told what that may mean.
• To privacy for your health information, and to see and get a copy of your record.
• To know the name and role of the people caring for you.
• To be told about your options for care — including what is available in your area — and to choose freely.
• To have your questions answered and to be told what your options are if a service is not covered.
• To be free from abuse, neglect and exploitation, and to report it if you experience or witness it.
• To voice a complaint without being punished, and to be told how to complain.

Your responsibilities

• Give us accurate information about your health, medicines and coverage that we need to care for you safely.
• Follow the care plan you agreed to with your physician and nurse, and tell us when you cannot.
• Keep the visits you have agreed to, or tell us as early as you can if something changes.
• Treat our nurses and office team with courtesy, and keep the visit environment safe.
• Tell us right away if a wound gets worse or you do not feel well.

Complaints

Start with us. Call 850-940-4325 and ask for the person responsible for quality. We will look into it and tell you what we found.

You can also complain to the State of Florida. The Agency for Health Care Administration (AHCA) investigates complaints about health care providers:

• AHCA consumer complaint hotline and online complaint form: [ADD THE CURRENT AHCA COMPLAINT HOTLINE NUMBER AND LINK]
• Florida Abuse Hotline (to report suspected abuse, neglect or exploitation of a vulnerable adult): [ADD THE FLORIDA ABUSE HOTLINE NUMBER]
• U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr or 1-800-368-1019.
• If someone is in immediate danger, call 911.

Your privacy rights

How we handle your health information is set out in our Notice of Privacy Practices. Our Nondiscrimination & Accessibility Notice explains your right to free language assistance and auxiliary aids.

[ADD ANY STATE-SPECIFIC PATIENT RIGHTS REQUIREMENTS YOUR COMPLIANCE ADVISER WANTS INCLUDED — for example, licence-specific language once your AHCA licence is issued]