Question 1

How do I start home wound care?

Accepted Answer

Call us at 850-940-4325 or send a referral. We ask a few simple questions, confirm that you have a physician’s order and check your coverage, then schedule your first visit at home.

Question 2

Do I need a doctor’s order for home wound care?

Accepted Answer

Yes. In Florida, home health services require an order from a physician or another licensed provider who is treating you. The order includes what is to be done and how often. Call us and we will explain exactly what your provider needs to send.

Question 3

How soon can someone come out?

Accepted Answer

Once we receive your physician’s order, we will call you to set up an appointment convenient to you. We will tell you honestly what to expect based on where you live and what is still outstanding.

Question 4

What happens at the first visit?

Accepted Answer

A registered nurse reviews your health history and medications, assesses your wound, and asks about your goals. We clean and dress the wound using the products your physician ordered, then agree on the schedule for the visits that follow.

Question 5

Does Florida Medicaid cover home wound care?

Accepted Answer

Florida Medicaid can cover medically necessary home health services, including skilled nursing, when a physician orders them and you meet the program’s eligibility rules. Each case is decided individually, so we check your benefits and tell you what we find before care starts.

Question 6

Do you take Medicare?

Accepted Answer

We do not bill Medicare at this time.

Question 7

Will I owe anything out of pocket?

Accepted Answer

There is no out-of-pocket fee.

Question 8

Do you offer private pay?

Accepted Answer

Yes, please contact us for more details on your needs.

Question 9

What does a wound care nurse actually do at a home visit?

Accepted Answer

We check the size, depth and drainage of the wound, clean and re-dress it using the products your doctor ordered, look at the skin around it, review your medications, and send notes back to your treating provider.

Question 10

How often will a nurse come?

Accepted Answer

The schedule comes from your physician’s orders — often two or three visits a week to begin with, then fewer as the wound improves. Your nurse keeps your doctor informed and the frequency is updated as your orders change.

Question 11

Can you teach my family how to help?

Accepted Answer

Yes. Teaching you and your caregiver what to watch for between visits is part of every visit, and it is often the most useful thing we do. We show you rather than just tell you.

Question 12

What should I have ready for the nurse’s visit?

Accepted Answer

Your medication list or the bottles themselves, your insurance card, a list of your doctors, and a comfortable, well-lit place where the nurse can work. If you have pets, please keep them in another room during the visit.

Question 13

What if the wound gets worse between visits?

Accepted Answer

Call us. If you see spreading redness, swelling, a fever, pus or a bad smell, or if the pain suddenly gets worse, get medical care right away — and call 911 in an emergency. Your nurse will also contact your doctor about any change.

Question 14

Which counties and cities do you serve?

Accepted Answer

We serve Okaloosa, Walton and Bay counties in Northwest Florida, including Fort Walton Beach, Destin, Crestview, Niceville, Santa Rosa Beach, DeFuniak Springs, Panama City, Panama City Beach and Lynn Haven.

Question 15

When are you open?

Accepted Answer

Our office is open Monday through Friday, 8:00 a.m. to 4:00 p.m. If you call after hours, leave a message and we will call you back on the next business day.

Question 16

Do you visit assisted living facilities or group homes?

Accepted Answer

We provide care in private homes, assisted living facilities and group homes within our service area.

Frequently asked questions about home wound care

Getting started

Coverage and cost

What a visit looks like

Service area and scheduling

Still have a question? Ask us directly.